Terms of Service

1. Definitions

In these Terms of Service, the following definitions apply:

• "Company," "we," "us," or "our" refers to Confidion Consulting & Technologies Inc.
• "Service" or "Platform" refers to the Confidion Sentry web intelligence platform, including all features, tools, and content.
• "User," "you," or "your" refers to any individual or entity accessing or using our Service.
• "Account" refers to your registered account on the Platform.
• "Content" refers to all text, data, information, software, graphics, and other materials available through or generated by the Service.
• "User Content" refers to any content, data, or information you submit, upload, or create through the Service.
• "Subscription" refers to your paid access plan to use certain features of the Service.

2. Acceptance of Terms

2.1 Agreement to Terms

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy, which is incorporated herein by reference.

2.2 Eligibility

To use the Service, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into a binding agreement
• Not be prohibited from using the Service under applicable laws
• If acting on behalf of an organization, have authority to bind that organization to these terms

2.3 Additional Terms

Certain features may be subject to additional terms and conditions, which will be presented to you at the time of access. Such additional terms are incorporated into these Terms by reference.

3. Service Description

3.1 Platform Overview

Confidion Sentry is a web intelligence and research platform that provides tools for:

• Open-source intelligence (OSINT) research and analysis
• Data aggregation from publicly available sources
• Entity profiling and relationship mapping
• Custom data feed monitoring and alerts
• Search history and saved results management

3.2 Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

• Scheduled maintenance (with advance notice when possible)
• Emergency maintenance or security updates
• Circumstances beyond our reasonable control

3.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time. We will provide reasonable notice for material changes that affect your use of the Service.

4. Account Terms

4.1 Account Creation

To access most features, you must create an account by providing:

• A valid email address
• A secure password meeting our security requirements
• Accurate and complete registration information

4.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized access or security breach
• Using a strong, unique password (minimum 12 characters, including uppercase, lowercase, numbers, and special characters)

4.3 Account Information

You agree to:

• Provide accurate, current, and complete information
• Update your information to maintain accuracy
• Not create accounts for others without authorization
• Not use another person's account without permission

4.4 One Account Per User

You may only maintain one active account. Creating multiple accounts to circumvent restrictions, abuse features, or evade enforcement actions is prohibited.

5. Subscriptions & Payment

5.1 Subscription Plans

We offer various subscription plans with different features and usage limits. Details of available plans are displayed on our Pricing page.

5.2 Payment Terms

• All fees are quoted and payable in the currency specified at checkout
• Payment is processed securely through Stripe
• Subscriptions are billed in advance on a recurring basis (monthly or annually)
• You authorize us to charge your payment method for all applicable fees

5.3 Free Trial

If we offer a free trial:

• Trial duration and features will be specified at signup
• You may be required to provide payment information
• Your subscription will automatically convert to a paid plan unless cancelled before trial end

5.4 Cancellation

• You may cancel your subscription at any time through your account settings
• Cancellation takes effect at the end of your current billing period
• You retain access to paid features until the end of your billing period
• We do not provide prorated refunds for partial periods

5.5 Refunds

Refund requests are handled on a case-by-case basis. We may provide refunds:

• For technical issues that prevent use of the Service
• Where required by applicable consumer protection laws
• At our sole discretion for other circumstances

5.6 Price Changes

We may change subscription prices with at least 30 days' notice. Price changes will apply to your next billing cycle after the notice period.

6. Acceptable Use Policy

6.1 Permitted Use

The Service is intended for lawful intelligence gathering, research, and business purposes. Permitted uses include:

• Open-source intelligence research for legitimate business purposes
• Due diligence and background research
• Competitive intelligence analysis
• Risk assessment and security research
• Journalistic investigation and research
• Academic and educational research

6.2 Prohibited Activities

You agree NOT to use the Service to:

• Violate any applicable laws, regulations, or third-party rights
• Engage in harassment, stalking, or intimidation of individuals
• Conduct activities that violate privacy rights or data protection laws
• Access information for discriminatory purposes (employment, housing, credit decisions based on protected characteristics)
• Engage in industrial espionage or theft of trade secrets
• Circumvent security measures or access systems without authorization
• Distribute malware, viruses, or malicious code
• Interfere with or disrupt the Service or its infrastructure
• Attempt to gain unauthorized access to other users' accounts
• Scrape, harvest, or collect data in bulk beyond permitted API limits
• Resell, sublicense, or redistribute the Service without authorization
• Use automated tools to access the Service beyond normal usage patterns
• Impersonate others or misrepresent your identity or affiliation

6.3 Compliance with Laws

You are solely responsible for ensuring your use of the Service complies with all applicable laws in your jurisdiction, including but not limited to:

• Data protection and privacy laws (GDPR, UK GDPR, PIPEDA)
• Anti-discrimination laws
• Computer fraud and abuse laws
• Export control regulations
• Professional licensing requirements

6.4 Enforcement

We reserve the right to investigate and take appropriate action for violations, including:

• Warning or temporary suspension of account access
• Permanent termination of your account
• Reporting to law enforcement authorities
• Pursuing legal remedies

7. Intellectual Property

7.1 Our Intellectual Property

The Service, including its original content, features, functionality, design, and underlying technology, is owned by Confidion Consulting & Technologies Inc. and is protected by:

• Copyright laws (Canada, UK, EU, and international)
• Trademark laws
• Trade secret protections
• Other intellectual property rights

7.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your permitted purposes.

7.3 Restrictions

You may not:

• Copy, modify, or create derivative works of the Service
• Reverse engineer, decompile, or disassemble any part of the Service
• Remove or alter any proprietary notices or labels
• Use our trademarks, logos, or branding without written permission
• Frame or mirror any portion of the Service

7.4 Feedback

Any suggestions, feedback, or ideas you provide regarding the Service become our property. We may use such feedback without restriction or compensation to you.

8. User Content & Data

8.1 Your Content

You retain ownership of any User Content you create or upload. By using the Service, you grant us a license to process, store, and display your User Content solely to provide and improve the Service.

8.2 Data Processing

Our processing of your personal data is governed by our Privacy Policy. For users in the EU/UK, we act as a data controller for account data and a data processor for intelligence data you request.

8.3 Data Export

You may export your data (saved searches, profiles, etc.) at any time through your account settings. Upon account termination, data will be deleted according to our retention policy.

8.4 Responsibility for Content

You are solely responsible for:

• The accuracy and legality of your User Content
• Ensuring you have rights to any content you upload
• Compliance with applicable laws regarding data you access or process

9. Third-Party Services

9.1 External Data Sources

The Service aggregates information from various third-party sources. We do not control and are not responsible for the accuracy, completeness, or availability of third-party data.

9.2 Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or availability of these external sites.

9.3 Payment Processing

Payment processing is handled by Stripe. Your use of payment services is subject to Stripe's terms of service and privacy policy.

10. Disclaimers

10.1 "As Is" Basis

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY OR COMPLETENESS OF INFORMATION

10.2 No Guarantee of Results

We do not guarantee:

• The accuracy, reliability, or completeness of any information obtained through the Service
• That the Service will meet your specific requirements
• That the Service will be uninterrupted, timely, secure, or error-free
• That results obtained will be accurate or reliable

10.3 Information Disclaimer

Information provided through the Service is for informational purposes only and should not be construed as:

• Legal advice
• Financial advice
• Professional recommendation
• Verified fact

You should independently verify any information before making decisions based on it.

11. Limitation of Liability

11.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CONFIDION, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damages arising from reliance on information obtained through the Service
• Damages resulting from unauthorized access to your account
• Damages caused by third-party content or services

11.2 Maximum Liability

Our total liability for any claims arising from or related to these Terms or the Service shall not exceed the greater of:

• The amount you paid us in the 12 months preceding the claim; or
• One hundred Canadian dollars (CAD $100)

11.3 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

11.4 Consumer Rights

If you are a consumer in the EU, UK, or Canada, you may have statutory rights that cannot be waived. Nothing in these Terms affects such rights.

12. Indemnification

You agree to indemnify, defend, and hold harmless Confidion and its officers, directors, employees, agents, and affiliates from and against any claims, damages, obligations, losses, liabilities, costs, and expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your User Content
• Your violation of applicable laws

This indemnification obligation survives termination of your account and these Terms.

13. Termination

13.1 Termination by You

You may terminate your account at any time by:

• Cancelling your subscription through account settings
• Contacting support to request account deletion

13.2 Termination by Us

We may suspend or terminate your account immediately, without prior notice, if:

• You breach any provision of these Terms
• You engage in fraudulent or illegal activity
• We are required to do so by law
• Your account has been inactive for an extended period
• We discontinue the Service

13.3 Effects of Termination

Upon termination:

• Your right to access the Service immediately ceases
• You remain liable for any fees owed
• We may delete your account data after a reasonable retention period
• Provisions that by their nature should survive termination shall continue in effect

14. Governing Law & Disputes

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law principles.

14.2 Dispute Resolution

Any dispute arising from these Terms or the Service shall be resolved as follows:

For Users in Canada:

Disputes shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.

For Users in the European Union:

If you are a consumer residing in the EU, you may bring proceedings in the courts of your country of residence. You may also be entitled to use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

For Users in the United Kingdom:

If you are a consumer residing in the UK, you have the right to bring proceedings in the courts of England and Wales, or if you live in Scotland, in the Scottish courts, or if you live in Northern Ireland, in the Northern Irish courts.

14.3 Informal Resolution

Before initiating formal proceedings, you agree to first contact us at legal@confidion.com to attempt to resolve the dispute informally.

14.4 Class Action Waiver

To the extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

15. Changes to Terms

We may update these Terms from time to time. When we make material changes:

• We will update the "Last Updated" date
• We will notify you by email for significant changes
• We will provide at least 30 days' notice before changes take effect
• We will display a prominent notice on the Service

Your continued use of the Service after the effective date of changes constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service and may terminate your account.

16. Contact Information

For questions or concerns about these Terms, please contact us:

Additional Resources

• Privacy Policy - How we handle your personal data
• Security - Our security practices and measures