Terms of Service

Effective: March 1, 2026 Last Updated: March 11, 2026
Canada European Union United Kingdom United States Brazil Australia

Important: By accessing or using Confidion Sentry, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, do not use our Service. These terms and conditions create a binding agreement between you and Confidion Consulting & Technologies Inc.

If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity and its affiliates to these terms and conditions.

Table of Contents

1. Definitions

In these Terms of Service, the following definitions apply:

2. Acceptance of Terms

2.1 Agreement to Terms

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy, which is incorporated herein by reference. If you register for a free or paid trial for the Service, these Terms will also govern that trial.

2.2 Eligibility

To use the Service, you must:

2.3 Additional Terms

Certain features may be subject to additional terms and conditions, which will be presented to you at the time of access. Such additional terms are incorporated into these Terms by reference. In the event of a conflict, the additional terms will prevail for the specific feature to which they apply.

3. Service Description

3.1 Platform Overview

Confidion Sentry is a software-as-a-service (SaaS) web intelligence and open source intelligence (OSINT) platform that provides tools for:

3.2 Service Availability

We strive to maintain high uptime but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

3.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time. We will provide reasonable notice for material changes that affect your use of the Service. Where changes materially reduce the functionality of a paid feature, you may cancel your subscription in accordance with Section 5.

4. Account Terms

4.1 Account Creation

To access most features, you must create an account by providing:

4.2 Account Security

You are responsible for:

We employ security measures including rate limiting, session management, and suspicious activity detection to help protect your account.

4.3 Account Information

You agree to:

4.4 One Account Per User

You may only maintain one active account. Creating multiple accounts to circumvent restrictions, abuse features, or evade enforcement actions is prohibited and may result in termination of all associated accounts.

5. Subscriptions & Payment

5.1 Subscription Plans

We offer various subscription plans with different features and usage limits. Details of available plans are displayed on our Pricing page.

5.2 Payment Terms

5.3 Free Trial

If we offer a free trial:

5.4 Cancellation

5.5 Refunds

Refund requests are handled on a case-by-case basis. We may provide refunds:

EU/UK/Australian Consumers: You may have statutory cooling-off rights for online purchases. Nothing in these Terms affects your statutory consumer rights.

5.6 Price Changes

We may change subscription prices with at least 30 days' notice. Price changes will apply to your next billing cycle after the notice period. If you do not agree to a price change, you may cancel your subscription before the change takes effect.

6. Acceptable Use Policy

6.1 Permitted Use

The Service is intended for lawful intelligence gathering, research, and business purposes. Permitted uses include:

6.2 Prohibited Activities

You agree NOT to use the Service to:

6.3 Compliance with Laws

You are solely responsible for ensuring your use of the Service complies with all Applicable Laws in your jurisdiction, including but not limited to:

The availability of information through the Service does not mean that accessing or using that information is lawful in your jurisdiction. You must independently assess the legality of your intended use.

6.4 Enforcement

We reserve the right to investigate and take appropriate action for violations, including:

7. OSINT Data & Publicly Available Information

7.1 Nature of OSINT Data

The Service collects, aggregates, and analyses data from publicly available sources on the internet. "Publicly available" means information accessible to the general public without requiring authentication, payment, or bypassing access controls. We do not access private systems, breach security measures, or collect data from non-public sources.

7.2 No Guarantee of Accuracy

OSINT data is derived from third-party sources over which we have no control. We do not guarantee and make no representation or warranty regarding:

You must independently verify all information before relying on it for any decision.

7.3 User Responsibilities for OSINT Data

You acknowledge and agree that:

7.4 OSINT Data Is Not a Consumer Report

The Service is not a "consumer reporting agency" as defined by the U.S. Fair Credit Reporting Act (FCRA) or equivalent laws in other jurisdictions. Information obtained through the Service must not be used as a factor in determining an individual's eligibility for credit, employment, insurance, housing, or any other purpose governed by the FCRA or similar legislation.

7.5 Third-Party Data Source Terms

OSINT data is collected through public APIs and publicly accessible sources. Your use of OSINT data obtained through the Service is also subject to the terms of service of the underlying data sources. We may restrict or modify data collection methods to comply with third-party terms of service.

8. Intellectual Property

8.1 Our Intellectual Property

The Service, including its original content, features, functionality, design, algorithms, and underlying technology, is and remains the sole property of Confidion Consulting & Technologies Inc. and is protected by:

8.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your permitted purposes during the term of your subscription.

8.3 Restrictions

You may not:

8.4 Feedback

Any suggestions, feedback, or ideas you provide regarding the Service become our property. We may use such feedback without restriction or compensation to you. This does not affect your ownership of your User Content.

9. User Content & Data

9.1 Your Content

You retain ownership of any User Content you create or upload. By using the Service, you grant us a limited, non-exclusive license to process, store, and display your User Content solely to provide, maintain, and improve the Service.

9.2 Data Export

You may export your data (saved searches, entity profiles, dossiers, etc.) at any time through available export features. Upon account termination, you will have a reasonable period to export your data before it is deleted according to our retention policy.

9.3 Responsibility for Content

You are solely responsible for:

10. Data Processing & Privacy

10.1 Privacy Policy

Our processing of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review it carefully.

10.2 Data Controller and Processor Roles

For the purposes of applicable data protection laws:

10.3 Your Obligations as Data Controller

Where you act as a data controller for personal data obtained through the Service, you are responsible for:

10.4 Data Processing Agreement

To the extent required by GDPR, UK GDPR, or other applicable data protection laws, these Terms serve as a data processing agreement between you (controller) and us (processor) for the OSINT data we process on your behalf. We will:

11. Third-Party Services

11.1 External Data Sources

The Service aggregates information from various third-party sources. We do not control and are not responsible for the accuracy, completeness, availability, or legality of third-party data. Third-party data sources may change their terms, availability, or content at any time.

11.2 Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or availability of these external sites.

11.3 Payment Processing

Payment processing is handled by Stripe, Inc. Your use of payment services is subject to Stripe's terms of service and privacy policy.

11.4 AI Services

The Service uses artificial intelligence services for analysis features. AI outputs are provided for informational purposes and are not guaranteed to be accurate. See our Privacy Policy for details on AI data handling.

12. Disclaimers

Important Notice: Please read these disclaimers carefully as they affect your rights. Some jurisdictions do not allow certain limitations on warranties, so some of these disclaimers may not apply to you.

12.1 "As Is" Basis

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF:

12.2 No Guarantee of Results

We do not guarantee:

12.3 Information Disclaimer

Information provided through the Service is for informational and research purposes only and should not be construed as:

You should independently verify any information before making decisions based on it, and should consult qualified professionals for legal, financial, or other professional matters.

12.4 Consumer Rights

If you are a consumer in the EU, UK, Australia, Brazil, or Canada, you may have statutory rights that cannot be excluded or limited. Nothing in these Terms is intended to exclude or limit any statutory rights that cannot be lawfully excluded or limited under Applicable Law.

13. Limitation of Liability

13.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CONFIDION, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR:

13.2 Maximum Liability

Our total aggregate liability for any and all claims arising from or related to these Terms or the Service shall not exceed the greater of:

13.3 Exceptions to Liability Caps

The limitation of liability in Section 13.2 does not apply to:

13.4 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In particular:

14. Indemnification

14.1 Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless Confidion and its officers, directors, employees, agents, and affiliates from and against any third-party claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising from:

14.2 Indemnification Process

We will promptly notify you of any claim subject to indemnification and provide reasonable cooperation in the defence. You shall not settle any claim without our prior written consent if the settlement would impose obligations on us or admit liability on our behalf.

14.3 Survival

This indemnification obligation survives termination of your account and these Terms.

14.4 Consumer Exceptions

Indemnification obligations may not be enforceable against consumers in certain jurisdictions. To the extent prohibited by Applicable Law, this Section 14 shall not apply to consumers.

15. Termination

15.1 Termination by You

You may terminate your account at any time by:

15.2 Termination by Us

We may suspend or terminate your account immediately, without prior notice, if:

Where feasible and not legally prohibited, we will provide notice and an opportunity to cure before termination for non-material breaches.

15.3 Effects of Termination

Upon termination:

16. Governing Law & Disputes

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law principles, except to the extent that mandatory local consumer protection laws in your jurisdiction provide otherwise.

16.2 Dispute Resolution

Any dispute arising from these Terms or the Service shall be resolved as follows, based on your jurisdiction of residence:

For Users in Canada:

Disputes shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.

For Users in the European Union:

If you are a consumer residing in the EU, you may bring proceedings in the courts of your country of residence. You may also be entitled to use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr. Mandatory consumer protection laws of your member state will apply regardless of the governing law chosen.

For Users in the United Kingdom:

If you are a consumer residing in the UK, you have the right to bring proceedings in the courts of England and Wales, or if you live in Scotland, in the Scottish courts, or if you live in Northern Ireland, in the Northern Irish courts. UK consumer protection legislation applies regardless of the governing law chosen.

For Users in the United States:

Disputes shall be subject to the jurisdiction of the courts of Ontario, Canada, unless mandatory state consumer protection law requires otherwise. California residents retain all rights under California consumer protection laws.

For Users in Brazil:

Brazilian consumers may bring proceedings in the courts of their domicile in accordance with the Brazilian Consumer Protection Code (Law No. 8,078/1990). Mandatory provisions of the LGPD and the Consumer Protection Code apply regardless of any choice of law provision.

For Users in Australia:

Australian consumers may bring proceedings in any court of competent jurisdiction in Australia. Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term implied or imposed by Australian Consumer Law that cannot lawfully be excluded or limited.

For Users in Other Jurisdictions:

Disputes shall be subject to the jurisdiction of the courts of Ontario, Canada, unless mandatory local consumer protection law in your jurisdiction provides otherwise.

16.3 Informal Resolution

Before initiating formal proceedings, you agree to first contact us at legal@confidion.com to attempt to resolve the dispute informally. We will make good faith efforts to resolve disputes within 30 days of receiving your notice.

16.4 Class Action Waiver

To the extent permitted by Applicable Law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. This waiver does not apply where prohibited by law (including in the EU, UK, and Australia where collective action rights cannot be waived).

17. Export Controls & Sanctions

You represent and warrant that:

18. Changes to Terms

We may update these Terms from time to time. When we make material changes:

Your continued use of the Service after the effective date of changes constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service and may terminate your account. For EU/UK consumers, material changes require active acceptance.

19. General Provisions

19.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms for specific features, constitute the entire agreement between you and Confidion regarding the Service.

19.2 Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

19.3 Waiver

Our failure to enforce any provision of these Terms shall not be deemed a waiver of future enforcement of that or any other provision.

19.4 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets, provided the assignee agrees to be bound by these Terms.

19.5 Force Majeure

We shall not be liable for any delay or failure in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, government actions, infrastructure failures, internet outages, or third-party service disruptions.

19.6 Notices

Notices to you will be sent to the email address associated with your account. Notices to us should be sent to legal@confidion.com. Notices are deemed received when sent to the correct email address.

19.7 Language

These Terms are drafted in English. In the event of any discrepancy between translated versions and the English version, the English version shall prevail, except where prohibited by Applicable Law.

20. Contact Information

For questions or concerns about these Terms, please contact us:

Confidion Consulting & Technologies Inc.

Legal Inquiries: legal@confidion.com

Privacy Office: privacy@confidion.com

General Support: support@confidion.com

Website: www.confidion.com

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